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How we work, with no small print.

Six phases, always in the same order. In each one you know what we do, what we need from you and what you get.

  1. Understand

    What we do
    We review your website and how customers reach you, and we talk for 20 minutes.
    What we need from you
    For you to tell us about your business and how you work today.
    What you get
    A 5 to 10 minute video with what we’d change. No commitment.

  2. Define

    What we do
    We write the proposal: what we build, what we don’t, by when and for how much.
    What we need from you
    For you to read it, ask whatever you need and accept it in writing.
    What you get
    A written proposal with scope, timeline, price and payments.

  3. Build

    What we do
    We build the website and the system, and show you progress before moving on.
    What we need from you
    Copy, photos and access when we ask for them, and your opinion on each stage of progress.
    What you get
    Progress to review at each stage.

  4. Validate

    What we do
    We test it with real cases and run the security and privacy review.
    What we need from you
    For you to test it yourself and approve it in writing.
    What you get
    A version ready to go live.

  5. Launch

    What we do
    We go live and hand over access, documentation and a short training session.
    What we need from you
    A little time for the training.
    What you get
    The access and the documentation, so you don’t depend on us.

  6. Improve

    What we do
    We fix errors within the agreed scope and, if you sign up for it, keep improving with real data.
    What we need from you
    For you to tell us what you see day to day.
    What you get
    14 days of error fixing included. Maintenance and improvements are separate.

What you get in a proposal

Ten sections, always the same, in writing and before we start.

Payments

50%

To start.

50%

Before going live and handover.

Project
50% to start and 50% before going live and handover.
Monthly services
Paid monthly in advance.

The payment terms are set out in the proposal.

Errors, changes and maintenance

Error
Something that doesn’t work as we agreed. We fix it: the 14 days after delivery are included.
Revision
An adjustment within what was agreed. The rounds included are set out in the proposal.
Change
Something new or different from what was agreed. We stop, define it, give you a price and a timeline, and only carry on with your written approval.
Maintenance
Ongoing work after delivery: updates, adjustments and improvements. It is contracted separately.

What’s yours stays yours

Accounts and assets created specifically for your project are held in your name whenever the platform allows it. When we finish, we hand over the access and the documentation you need so you don’t depend on Beyondless. Third-party tools and licences keep their own terms.

Passwords are stored outside the code, and we hand them over when we finish.

Security and privacy

Before going live, we run a security review of everything we build: the website, the automations, the CRM, access and passwords, personal data and the launch itself.

If something serious turns up, such as an exposed password or an account still on its default password, nothing goes live until it is fixed, however urgent the launch.

After launch

After delivery we include 14 days to fix errors related to the agreed scope. Maintenance, changes and later improvements can be contracted separately.

We leave you with access, documentation and a short training session, so the basics don’t depend on us.

What if something happens to Beyondless?

We leave everything documented, with access handed over, using standard technologies another professional can maintain.

Shall we start with the first phase?

Tell us about your business in two minutes. We review your case and send you the video, with no commitment.

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