Water bottles delivered to homes in Bohodukhiv, Okhtyrka and Trostianets. We set up their CRM and built a dispatch tool and automated workflows around it, connected to the drivers’ app.
PytnaVoda is a business owned by the founder’s family. We run everything digital for it.
PytnaVoda is a family business that delivers 19-litre water bottles to homes in Bohodukhiv, Okhtyrka and Trostianets, in Ukraine. Customers order by phone or by message, and a person deals with them.
Every day, orders have to be passed to the drivers, the warehouse prepared for the next day and the day’s work reconciled.
Before, dispatch posted every order in a Viber group and the driver replied with a “like”. Nothing else was recorded, and the warehouse was kept in a Google Sheet.
Four parts around the same data.
We set up KeyCRM as the base: orders, each customer’s history, and roles and access for the owner, dispatch, drivers and couriers.
An internal page for whoever takes the orders: it finds the customer by phone number, shows their history and what they owe, and creates or repeats an order at the right rate for them.
Workflows in n8n, installed on its own server: the daily and weekly report, what the warehouse has to prepare for tomorrow, a Telegram bot for recording warehouse stock, and alerts when something fails or when the CRM’s structure changes. Every call to the CRM goes through a gateway that shares out its request limit.
We connected the drivers’ app to the CRM and the workflows: access by role, screens for drivers and couriers, and the data for the route, the orders, the warehouse and the day’s summary.
This is how an order moves through the system. Every step is logged.
Recreation with sample data. These are not real orders.
Step 1 of 5: The customer calls or writes, and a person deals with them.
Hi, could you bring two bottles tomorrow morning?
Step 2 of 5: Dispatch finds the customer by phone number and creates the order in the CRM.
Step 3 of 5: In the evening, the warehouse gets a Telegram message with what to prepare for tomorrow.
Step 4 of 5: The driver sees their orders and the route in the app.
Step 5 of 5: At the end of the day, the day’s report arrives by Telegram.
We don’t publish operating figures until they are verified, with their period and their definition.
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